Terms & Conditions

These terms govern your use of this website and set out the general framework applying to enquiries, quotations and orders for commercial gym equipment. Individual orders are governed by the signed contract or the terms stated on our proforma invoice, which prevail over this page where they differ.

Website use

The content on this website is provided for general information. Product specifications, dimensions, weights and packing volumes are published as a guide and may be revised without notice as part of ongoing product development. Confirmed specifications are those stated on your order drawings and invoice.

Quotations

• Quotations are valid for 30 days unless stated otherwise, and are subject to stock and raw material availability.
• Prices are exclusive of duties, taxes and clearance charges at destination unless expressly stated.
• Images on this website are illustrative. Finish, colour and appearance may vary between production batches and monitors.

Orders

An order is accepted when we issue a proforma invoice and receive the agreed deposit. Production drawings or a specification confirmation are issued for written approval before manufacture; approved drawings form part of the contract.

Payment

Unless otherwise agreed in writing, payment terms are a 30% deposit on order and the balance against a copy of the bill of lading. Payment methods and currency are stated on the proforma invoice. Bank charges are the responsibility of the payer.

Production and delivery

Lead times stated in quotations are estimates given in good faith and run from receipt of deposit and approval of drawings. Delivery terms follow the Incoterm stated on the invoice. Risk passes in accordance with that term. Delays caused by events outside our reasonable control, including raw material shortages, port congestion, weather, customs action and industrial action, do not constitute breach of contract.

Inspection and acceptance

Goods are inspected at our works before shipment according to the inspection scope agreed for the order. Where the buyer appoints a third-party inspector, inspection must be completed within a reasonable period before dispatch. Defects discoverable on reasonable inspection should be notified before shipment proceeds; we retain the right to remedy before dispatch.

Warranty

• Frames and structural components: 12 months from shipment unless otherwise agreed in writing.
• Consumable items — cables, pulleys, bearings, pads and upholstery: 6 months, reflecting normal commercial wear.
• Cardio electronic components: 12 months where applicable.

Warranty covers manufacturing defects under normal commercial use. It excludes damage from misuse, overloading beyond rated capacity, unauthorised modification, failure to follow maintenance guidance, and normal cosmetic wear. Warranty claims require the order number, model, quantity affected and photographs or video demonstrating the defect.

Spare parts

We endeavour to keep spare parts available for the service life of the equipment. Common consumables are normally held in stock; less frequently requested components may require a production run. Parts are supplied on the terms quoted at the time of the request.

Intellectual property

Product designs, drawings, photographs and text on this website remain our property. For OEM and private-label orders, branding artwork and private drawings produced for the client remain the client's property, and we will not reuse or disclose them without written consent.

Cancellation

Orders may be cancelled before production begins subject to reimbursement of costs already incurred. Once production has begun, cancellation is assessed against materials consumed, labour performed and any non-recoverable components purchased specifically for the order.

Limitation of liability

Our liability in connection with any order is limited to the invoice value of the goods concerned. We are not liable for indirect or consequential loss, including loss of profit, loss of membership revenue, or downtime costs, except where such liability cannot lawfully be excluded.

Governing terms

Where a dispute arises, the parties will first attempt to resolve it through good-faith negotiation. Failing that, the dispute is resolved under the terms stated in the signed contract.